Just back from a late summer break in Madrid and surprised at how shocking the level of customer service has descended to in Sapin generally.
Madrid International Airport looks stunning. It is beautifully presented and great on the eye.
But as a functional, practical traveller-friendly airport it is astonisingly ineffecient.
Arriving in Terminal 4C on a British Airways flight the journey to baggage control involved as very long walk, up and down lifts and escalators and then a train ride to the main terminal 4. Then - with about 20 luggage carousels idle all flights' baggage was arriving on the same conveyer belt. We waited 40 minutes for our baggage (no wonder most travellers had carried the most ridiculously large hand luggage into the cabin which BA had allowed) and left for the Metro 65 minutes after touching down.
The return flight on Iberia started with an inability to check in online because it was a BA booking - despite it all being part of the One World Alliance. So no seats together when we arrived at the airport.
Once again - queues for the bag drop were ridiculous with tens of desks unpersonned.
Then - and I am really sorry to read blog after blog about the terrible experience of flying Iberia - the shockingly cramped economy seats - really no space for my legs at all - followed by the trolley bar with drinks starting at £2 for water and up to £10 for a sandwich and drink.
Would I use Madrid Airport if I had a choice? No if I could help it.
And Iberia? Never again.
Madrid itself - despite the journey there and back - was smashing!
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